Questions
Shipping
Australia:
Shipping costs are calculated in the checkout. All items are shipped via standard Australia Post or courier. Melbourne Metropolitan – please allow 3-7 days. Areas other than Melbourne, please allow 3-10 days.
We deliver the items to the exact delivery address supplied by you. We cannot refund your purchase if you supplied us with the wrong address. Therefore please take extra care when filling out delivery details. If you enter your details wrong when ordering, please contact us straight away so we can change the address if it hasn’t already been shipped.
What payment methods do you accept?
We use PayPal as our payment gateway. All major credit cards are accepted and are processed through PayPal – you don’t need a PayPal account to pay by credit card. Just click the ‘proceed to PayPal’ button in the checkout and then a PayPal screen will open. There is a button located at the bottom of the screen labelled ‘Pay with credit or debit card’. This will allow you to pay with credit card and without having to sign up for a PayPal account.
Refunds and exchange
W can arrange a return in the unlikely event that the product is damaged in transit or you do not receive the correct products. We require that you email us a photo of the damaged product and packaging with in 48 hours of receipt, we will then make arrangements for it to be returned and organise a replacement. If your order is deemed as having been damaged in transit, your initial item must be returned to us including all original packaging.
Privacy
So we can process your order we need to collect your name, address, email address and phone number. For your security, we use PayPal for processing payment so we don’t collect or retain credit or any other banking details. We don’t pass on your information to outside parties other than that required for delivery.
Colour Variations
Colours can never print out to exactly to match what you see on a computer screen. This is because printers use inks in the colours of cyan, magenta, yellow and black whereas monitors render colour in red, green and blue. Also Colours vary from monitor to monitor, and different printers produce different colour results. All these variables affect the printed outcome.
Copyright
All images, print designs and text on this website are copyright to Michelle McKinnon. Please do not use them without my consent. Copyright is non-transferable upon sale of print.
Care of your Prints
Please be aware that the front of your print is delicate and should be handled with care. To keep your print in good condition it should be framed behind glass/acrylic and a mat board and hung away from direct sunlight and damp areas.
We suggest that you have your print framed by a professionally. It is best to leave it rolled up its original shipping tube. Your framer will flatten the print accordingly.
Be aware that the longer you store your print in the tube the more difficult it will be to flatten it.
We do our best to provide you with great work, but we cannot be responsible for damage due to improper handling or display.